Working with FREQUENTLY ASKED QUESTIONS in MYCITO*

The FREQUENTLY ASKED QUESTIONS feature enables CITO* users to create and publish logically grouped frequently asked questions and Q&As on their domain. Usually used to provide an online product and/or service support knowledge base.

 

 

MYCITO* FREQUENTLY ASKED QUESTIONS Life Cycle

The following flow diagram illustrates the typical FREQUENTLY ASKED QUESTIONS life cycle inside MYCITO*.

 

1FAQCreate and manage a frequently asked questions.
2CategoriesAdd categories on the frequently asked questions.
3QAsAdd questions on the frequently asked questions.
4SecureSecure the frequently asked questions.
5User GroupSet user groups to the frequently asked questions.
6Publish/ HidePublish the frequently asked questions.
7Various ReportsView the reports associated with the frequently asked questions.

 

 

How To Create a FAQ

Follow these steps to CREATE A FAQ.

  1. Open the option group POLLS & FAQs.
  2. Click the option LIST FAQs.
  3. Open the NEW ENTRY form, complete the required fields and click SUBMIT.

How To Edit FAQ

Follow these steps to EDIT FAQ.

  1. Click in the search box and search the FAQ.
  2. Click on the magnifying glass to open the FAQ PROFILE
  3. Click on the EDIT FAQ tool in the toolbar.

How To Edit Categories

Follow these steps to EDIT CATEGORIES.

  1. Click in the search box and search the FAQ.
  2. Click on the magnifying glass to open the FAQ PROFILE.
  3. Click on the EDIT CATEGORIES tool in the toolbar.

How To Create QAs

Follow these steps to CREATE QAs.

  1. Click in the search box and search the FAQ.
  2. Click on the magnifying glass to open the FAQ PROFILE.
  3. Click on the EDIT QA tool in the toolbar.

How To Secure FAQ

Follow these steps to SECURE FAQ.

  1. Click in the search box and search the FAQ.
  2. Click on the magnifying glass to open the FAQ PROFILE.
  3. Click on the SECURE FAQ tool in the toolbar.

How To User Group

Follow these steps to LINK USER GROUP.

  1. Click in the search box and search the FAQ.
  2. Click on the magnifying glass to open the FAQ PROFILE.
  3. Click on the USER GROUPS tool in the toolbar.

How To Public FAQ

Follow these steps to PIUBLIC FAQ.

  1. Click in the search box and search the FAQ.
  2. Click on the magnifying glass to open the FAQ PROFILE.
  3. Click on the PUBLIC FAQ tool in the toolbar.

How To Publish FAQ

Follow these steps to PUBLISH FAQ.

  1. Click in the search box and search the FAQ.
  2. Click on the magnifying glass to open the FAQ PROFILE.
  3. Click on the PUBLISH FAQ tool in the toolbar.

How To Hide FAQ

Follow these steps to HIDE FAQ.

  1. Click in the search box and search the FAQ.
  2. Click on the magnifying glass to open the FAQ PROFILE.
  3. Click on the HIDE FAQ tool in the toolbar.

How To Delete FAQ

Follow these steps to DELETE FAQ.

  1. Click in the search box and search the FAQ.
  2. Click on the magnifying glass to open the FAQ PROFILE.
  3. Click on the DELETE FAQ tool in the toolbar.

How To Restore FAQ

Follow these steps to RESTORE FAQ.

  1. Open the option group POLLS & FAQs.
  2. Click the option LIST FAQ.
  3. Open the DELTED ENTRIES.
  4. Click on the magnifying glass to open the FAQ PROFILE.
  5. Click on the RESTORE FAQ tool in the toolbar.

How To View QA Report

Follow these steps to VIEW QA REPORT.

  1. Open the option group POLLS & FAQs.
  2. Click on the magnifying glass to open the FAQ PROFILE.
  3. Click on the QA REPORT tool in the toolbar.

How To View View Report

Follow these steps to VIEW VIEW REPORT.

  1. Click in the search box and search the FAQ.
  2. Click on the magnifying glass to open the FAQ PROFILE.
  3. Click on the VIEW REPORT tool in the toolbar.


About MYCITO*

MYCITO* is quickly becoming a preferred CLOUD ERP SERVICE for SMMEs in South Africa. Locally designed, developed and supported with a pay as you go model, no infrastructure costs, monthly updates, guaranteed levels of service and more to fit your month-to-month requirements.

Why MYCITO*
  •  A Cloud ERP Service
  •  Expandable and Adaptable
  •  Locally Developed & Supported
  •  Low Monthly Fee Commitment
Email: support@mycitoapp.com
Phone: +27 (0)12 667 6905

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