Working with RECIPIENTS in MYCITO*

The RECIPIENT profile enables the user to manage information directly related to the recipient record inside the Reminder and Notification Management System ("RNMS").

 

 

MYCITO* RECIPIENT Life Cycle

The following flow diagram illustrates the typical RECIPIENT life cycle inside MYCITO*.

 

1RecipientCreate RECIPIENT.
2Recipient GroupsRECIPIENT can be linked to a recipient group.
3EmailSend an email to the RECIPIENT.
4SMSSend an sms to the RECIPIENT.
5UnsubscribeUnsubscribe the RECIPIENT from communication.
6ReportsView reports associated with the RECIPIENT.

RECIPIENT Verification Flow

Use the following RECIPIENT Verification Flow to have individual recipients in your communication database verify receipts of email communication to their registered email address or unsubscribe from all future marketing emails.

 

1Open GroupOpen the ! ALL Individuals ! recipient group.
2Email VerificationSend email verification request to all recipients in the ! ALL Individuals ! recipient group.
3Open ReportOpen the recipient group Recipient Report daily.
4Recipient StatusReview individual recipient email verification request statuses.
5One MonthWait one month and repeat STEP 2 by resending the email verification request email to the remaining recipients in the ! ALL Individuals ! recipient group, then continue with STEP 3 and so on.
6Add VerifiedIf the recipient has been flagged as verified, you should add the recipient to the ! VERIFIED Individuals ! recipient group.
7Delete VerifiedDelete the verified recipient from the ! ALL Individuals ! recipient group.
8Delete UnsubscribedIf the recipient has been flagged as unsubscribed, you should delete the recipient from the ! ALL Individuals ! recipient group.

 

 

How To Search a Recipient

Follow these steps to SEARCH A RECIPIENT.

  1. Click in the SEARCH BOX.
  2. Enter the individuals name and click on the BINOCULARS.
  3. Click the VIEW icon to open the individual profile.
  4. Click on the RECIPIENT PROFILE tool in the toolbar.

How To Email Recipient

Follow these steps to EMAIL RECIPIENT.

  1. Click in the SEARCH BOX.
  2. Enter the individuals name and click on the BINOCULARS.
  3. Click the VIEW icon to open the individual profile.
  4. Click on the RECIPIENT PROFILE tool in the toolbar.
  5. Click on the EMAIL RECIPIENT tool in the toolbar.
  6. Follow the steps and click SUBMIT.

How To SMS Recipient

Follow these steps to SMS RECIPIENT.

  1. Click in the SEARCH BOX.
  2. Enter the individuals name and click on the BINOCULARS.
  3. Click the VIEW icon to open the individual profile.
  4. Click on the RECIPIENT PROFILE tool in the toolbar.
  5. Click on the SMS RECIPIENT tool in the toolbar.
  6. Follow the steps and click SUBMIT.

How To Unsubscribe Recipient

Follow these steps to UNSUBSCRIBE RECIPIENT.

  1. Click in the SEARCH BOX.
  2. Enter the individuals name and click on the BINOCULARS.
  3. Click the VIEW icon to open the individual profile.
  4. Click on the RECIPIENT PROFILE tool in the toolbar.
  5. Click the UNSUBSCRIBE RECIPIENT tool in the toolbar.

How To View Recipient Group Report

Follow these steps to VIEW RECIPIENT GROUP Report.

  1. Click in the SEARCH BOX.
  2. Enter the individuals name and click on the BINOCULARS.
  3. Click the VIEW icon to open the individual profile.
  4. Click on the RECIPIENT PROFILE tool in the toolbar.
  5. Click on the RECIPIENT GROUP Report.

How To View Email Report

Follow these steps to VIEW EMAIL Report.

  1. Click in the SEARCH BOX.
  2. Enter the individuals name and click on the BINOCULARS.
  3. Click the VIEW icon to open the individual profile.
  4. Click on the RECIPIENT PROFILE tool in the toolbar.
  5. Click on the EMAIL Report.

How To View SMS Report

Follow these steps to VIEW SMS Report.

  1. Click in the SEARCH BOX.
  2. Enter the individuals name and click on the BINOCULARS.
  3. Click the VIEW icon to open the individual profile.
  4. Click on the RECIPIENT PROFILE tool in the toolbar.
  5. Click on the SMS Report.


About MYCITO*

MYCITO* is quickly becoming a preferred CLOUD ERP SERVICE for SMMEs in South Africa. Locally designed, developed and supported with a pay as you go model, no infrastructure costs, monthly updates, guaranteed levels of service and more to fit your month-to-month requirements.

Why MYCITO*
  •  A Cloud ERP Service
  •  Expandable and Adaptable
  •  Locally Developed & Supported
  •  Low Monthly Fee Commitment
Email: support@mycitoapp.com
Phone: +27 (0)12 667 6905

Standard local (South Africa) office hours Monday - Friday (08:00 - 17:00)

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