Working with IT & Asset CUSTOMERS in MYCITO*

The CUSTOMER profile enables the user to manage information directly related to the customer record inside the IT Asset Management System ("ITMS").

 

 

CUSTOMER Lifecycle

 

1 Customer
Create and manage CUSTOMER.
2 Administrators
Add and manage administrators for the CUSTOMER.
3 Sites
Add sites for the CUSTOMER.
4 Assets
Create and manage assets for the CUSTOMER.
5 Audits
Add audits to the CUSTOMER.
6 Domains
Add and manage domains for the CUSTOMER.
7 Reports
View reports associated with CUSTOMER.

 

FREQUENTLY ASKED QUESTIONS

Can I edit a customer?

Yes, you can create and edit a customer to change the type, name and code of a customer.


Can I expire a customer?

Yes, you can expire a customer. Note all customer sites, assets, audits and domains will auto expire.


Can I re-activate a customer?

Yes, you can re-activate a customer. Note all customer sites, assets, audits and domains will not be re-activated, these should be done one-by-one for optimal re-activating.


Can I delete a customer?

Yes, you can delete a customer. Note all customer administrator, sites, assets, audits and domains will be deleted.


Can I restore a customer?

Yes, you can restore a customer. Note all customer administrator, sites, assets, audits and domains will not be restored, these should be done one-by-one for optimal restoring.


Can I add and manage administrators on a customer?

Yes, you can create and manage a administrators on a customer.


Can I remove a administrator from a customer?

Yes, you can remove a administrator on a customer.


Can I restore a administrator on a customer?

Yes, you can restore an administrator on a customer.


Can I edit a site on a customer?

Yes, you can create and edit site on a customer.


Can I delete a site?

Yes, you can delete a site. Note all floors will be automatically be deleted from the site.


Can I restore a site?

Yes, you can restore a site. Note all floors will not be restored, it should be done one-by-one for optimal restoring.


Can I edit a asset on a customer?

Yes, you can edit and create a asset on a customer.


Can I delete a asset?

Yes, you can delete a asset.


Can I restore a asset?

Yes, you can restore a asset.


Can I view a customer report?

Yes, you can view a detailed customer report.


 


About MYCITO

MYCITO is quickly becoming a preferred CLOUD AMO / LMS & ERP SERVICE for SMMEs in South Africa. Locally designed, developed and supported with a pay as you go model, no infrastructure costs, quarterly updates, guaranteed levels of service and more to fit your month-to-month requirements.

Why MYCITO
  •  A Cloud AMO / LMS & ERP Service
  •  Expandable & Adaptable
  •  Locally Developed & Supported
  •  Monthly Commitment
 info@mycitoapp.com
 087 095 6171

Standard local (South Africa) office hours Monday - Friday (08:00 - 16:00) GMT+2

LEARN THE LINGO
AMO = Academy Management Office, LMS = Learner Record Management System / Software, ERP = Enterprise Resource Planning Software / System, SaaS = Software as a Service, SETA = Sector Education and Training Authorities, QCTO = Quality Council for Trades and Occupations, SAQA = South African Qualification Authority, QMS = Quality Management System, DHET = Department of Higher Education and Training, TVET = Technical and Vocational Education and Training, ESD = Enterprise Supplier Development, SMME = Small, Medium and Micro Enterprises, OFO = Organising Framework for Occupations

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