Working with IT & Asset CUSTOMERS in MYCITO*

The CUSTOMER profile enables the user to manage information directly related to the customer record inside the IT Asset Management System ("ITMS").

 

 

CUSTOMER Lifecycle

 

1CustomerCreate and manage CUSTOMER.
2AdministratorsAdd and manage administrators for the CUSTOMER.
3SitesAdd sites for the CUSTOMER.
4AssetsCreate and manage assets for the CUSTOMER.
5AuditsAdd audits to the CUSTOMER.
6DomainsAdd and manage domains for the CUSTOMER.
7ReportsView reports associated with CUSTOMER.

 

FREQUENTLY ASKED QUESTIONS

Can I edit a customer?

Yes, you can create and edit a customer to change the type, name and code of a customer.


Can I expire a customer?

Yes, you can expire a customer. Note all customer sites, assets, audits and domains will auto expire.


Can I re-activate a customer?

Yes, you can re-activate a customer. Note all customer sites, assets, audits and domains will not be re-activated, these should be done one-by-one for optimal re-activating.


Can I delete a customer?

Yes, you can delete a customer. Note all customer administrator, sites, assets, audits and domains will be deleted.


Can I restore a customer?

Yes, you can restore a customer. Note all customer administrator, sites, assets, audits and domains will not be restored, these should be done one-by-one for optimal restoring.


Can I add and manage administrators on a customer?

Yes, you can create and manage a administrators on a customer.


Can I remove a administrator from a customer?

Yes, you can remove a administrator on a customer.


Can I restore a administrator on a customer?

Yes, you can restore an administrator on a customer.


Can I edit a site on a customer?

Yes, you can create and edit site on a customer.


Can I delete a site?

Yes, you can delete a site. Note all floors will be automatically be deleted from the site.


Can I restore a site?

Yes, you can restore a site. Note all floors will not be restored, it should be done one-by-one for optimal restoring.


Can I edit a asset on a customer?

Yes, you can edit and create a asset on a customer.


Can I delete a asset?

Yes, you can delete a asset.


Can I restore a asset?

Yes, you can restore a asset.


Can I view a customer report?

Yes, you can view a detailed customer report.


 


About MYCITO*

MYCITO* is quickly becoming a preferred CLOUD ERP SERVICE for SMMEs in South Africa. Locally designed, developed and supported with a pay as you go model, no infrastructure costs, monthly updates, guaranteed levels of service and more to fit your month-to-month requirements.

Why MYCITO*
  •  A Cloud ERP Service
  •  Expandable and Adaptable
  •  Locally Developed & Supported
  •  Monthly Commitment
Email: info@mycitoapp.com
Phone: 087 095 6171

Standard local (South Africa) office hours Monday - Friday (08:00 - 17:00)

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